 If you need to start, stop, or change your service account in any way, contact us in Customer Service. We can be reached by phone or email, or if you need to speak to someone personally, by telephone call during office hours as follows:
| Citrus: 352-726-3944 |
Hernando: 352-521-5788 |
Marion: 352-237-4107
or
352-489-4390 |
Lake: 352-357-5600
or
352-429-2195 |
| Levy: 352-528-3644 |
Pasco: 352-521-5788 |
Sumter: 352-793-3801 |
Outages Only:
1-800-732-6141 |
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We provide emergency service to members around the clock -- 365 days a year/24 hours a day/7 days a week --
If you need service restored anytime day or night, just call 1-800-SECO-141 or any of the local SECO office telephone numbers for assistance. You can even report your outage online or have someone report it for you in our Storm Center. |
Several ways pay your bill Payments can be made by mail, electronically using Bank Draft or by using the convenient night drop box located at each office. Several area businesses also accept SECO bill payments and now you can even pay online. And if you prefer to use a credit card or debit card, by telephone or in person. |
Special needs
Florida Statutes establish a registration program available through county and municipal emergency management agencies for customers who may need special assistance during emergency evacuations and sheltering. Customers with special needs should contact their local emergency management agency for information and registration.
Online bill viewing & payments -- Now you can view and/or pay your bill online via ebillxpress. |
Apply for service -- Apply online or by phone.
Membership Application in PDF format  or
Member Application in Word format 
Onsite, well staffed call center -- Yes, real, human beings in our local call center answer your questions and are empowered to help resolve account related issues with just one call. |
| Interactive voice response system -- (IVR), helps us handle calls during heavy periods, like hurricanes and major outages. This technology helps enhance our ability to handle more calls and dispatch technicians quickly to locate the problem and restore your service. |
Third party notification gives members the opportunity to have a duplicate copy of their electric bill mailed to a third party. The designated party is in no way obligated or responsible for payment of the bill. The additional bill, or reminder, notice simply serves as a courtesy notice so the designated party can be of service to the member. Contact Customer Service for more information. |
| 5 conveniently located Customer Service Centers -- Trained personnel are available to assist you with all your service needs. Our offices are open for business from 8 a.m. to 5 p.m. Monday through Friday. View office locations and maps. |
Capital credits & general retirements -- Following an annual review by the Board of Trustees and CEO of the Co-op’s financial condition, they return a portion of each member’s equity in the Co-op. SECO customers have always enjoyed getting their capital credits just before the holidays and your Co-op is pleased to be able to pass this savings along. |
| Storm Center Information & Updates In additions to online updates, SECO provides a free 8-page storm brochure pdf. This comprehensive guide is an excellent resource guide on storms common to Florida. Visit the SECO Storm Center. |
Monthly newsletter -- called “SECO News” is provided free to members. A copy is included with the monthly statement and can be viewed online as well. This publication keeps members informed about their cooperative and covers a wide variety of topics including an environmental column. It’s definitely not your run of the mill newsletter. |
| Customer service consultants are available for members who wish to speak with someone about their energy needs or have a particular question. You may call us or send an email. |
eNewsletter -- called “SECO eNews” is provided free to members who sign up for the electronic newsletter. Each e-newsletter contains a limited number of very brief, yet relevant news items that are important to all our member/customers. |
| Online and in-home energy audits When you need to have more information about your home's energy consumption. Conduct an online energy audit... |
Surge protection Power surges are sudden powerful increases in voltage which can damage or destroy household appliances and electronics like computers, televisions, telephones and more. Power surges or spikes can be caused by lightning strikes and many other ways too. Check out the Surge Protection Program. |
| Printed and online energy conservation information is provided by SECO on this site, at any of our customer service locations, or more specific information can be obtained from our service representatives. |
 Area lighting This service is provide for a monthly fee. Lights can be requested by active members and are available in several sizes and styles. Some styles are dependent on the development where your home is located. Lights are maintained at no extra charge to the member. |
| Need to change your mailing address? Just email Customer Service. |
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