Angel Fund:
What is the Angel Fund program all about?
How is revenue for the Angel Fund generated?
What types of assistance are given through the Angel Fund?
Area Lighting:
Is it possible for me to have a light installed on the pole at my gate as this area is very dark at night?
Bill payment for electric service:
Are there locations, other than your five offices, where I can go to pay my electric bill?
Do you have payment options other than by check or in person at the office?
Capital Credits:
What are Capital Credits?
Are Capital Credits returned to Members?
Are Capital Credits returned to Businesses?
Do I earn interest on Capital Credits?
Do I have to report Capital Credits on my Tax Return as Taxable Income?
What if I move away?
Co-op Owners for Political Action:
What is Co-op Owners for Political Action and why should I join?
How do you select candidates to sponsor?
Customer Care:
How do I change my mailing address?
ebillxpress:
How do I sign up to pay my bill online?
When will my new User ID and password be activated?
How will I be notified when my current electric bill is available for viewing and payment?
When can I start making payments?
How do I make a payment?
When will my payment be credited to my SECO account?
Can I establish regularly scheduled payments?
How do I know which payments I've scheduled or completed?
How do I know that unauthorized payments will not be made?
Will I continue to receive a paper bill/SECO News in the mail?
I am signed up on the Bank Draft program, can I view my bill online?
What is the difference between Bank Draft and ebillxpress?
What if I have a question about my bill?
What if I forget my User ID or password?
How do I change my address, or phone number?
How do I update or change my account to reflect my new email address?
How do I change my bank account information?
How can I confirm if my payment has been processed?
Are all computers safe to use?
How can I check to make sure my payment was received and processed?
If I have several accounts, can I pay them all together?
How do I enroll additional accounts?
What happens to scheduled payments if I cancel my enrollment?
Do you accept credit card payments?
What other ways can I make payments?
What software do I need to use ebillxpress?
How do I discontinue participating in ebillxpress?
Pennies from Heaven:
What is the Pennies from Heaven program all about?
As a SECO member, who contributes to the Pennies from Heaven program, is there any way to make a larger contribution along with my bill payment?
Power Outages and Service Interruptions:
What causes my lights to blink, or go dim?
What can I do about blinking clocks?
Purchasing Old Power Poles:
Do you offer left over or surplus power poles for sale?
Security Deposits:
Is a Security deposit required on all residential services?
How long do you keep a deposit before it is refunded?
Service Requests:
Do I have to come into your office to request service?
Speedpay, or Credit/Debit Cards:
Why is there a $4.95 "convenience" fee for paying by credit/debit card?
Why don't you use a company who is less expensive than Speedpay?
Wouldn't it be an advantage for the Co-op to offer free online credit/debit card payments to its members as a service?
Energy Usage & Equipment:
How much electricity does my computer use?
Should I buy a generator for use during storms?
I have medical equipment that I can't be without, so I can't have the power out. Do I need to purchase a generator?
Lightning & Surge Protection:
Is there any other lightning protection used in Florida for houses other than an indoor surge protection system, like lightning rods or ground rods?
Radiant Barriers:
Do you have information on radiant barriers and payback time frames?
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Page last updated:
Thursday, February 28, 2008
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